Terms and Conditions

RETURNS & TERMS OF PURCHASE

At Tropique, we take great care in curating and crafting pieces designed to be enjoyed in your home or commercial space for years to come. We encourage all clients to make considered selections and to utilise our pre-purchase support to ensure confidence in your order.

Our team is available via email at info@tropique.com.au or on 02 9938 3030. We also offer private showroom and custom design consultations to assist with fabric, sizing and styling decisions prior to purchase.

CHANGE OF MIND – READY MADE ITEMS
For ready-made cushions purchased from in-store stock, we are pleased to offer an exchange or store credit within 7 days of purchase.

We do not offer refunds for change of mind.

Items must be returned in original condition, unused, and in their original packaging where possible.

CUSTOM, MADE-TO-ORDER & SALE ITEMS
All custom-made, made-to-order and sale items are final.

We do not offer refunds, exchanges or store credits on these items unless they are deemed faulty in accordance with Australian Consumer Law.

Clients are responsible for confirming all measurements, specifications and selections prior to placing an order. This includes dimensions, fabric choices, finishes and design details.

PRODUCT VARIATIONS
Our cushions are individually made, and slight variations are part of their character.

Variations in colour, tone, pattern placement, and sizing, including industry standard tolerances, are not considered faults.

Each piece is cut in accordance with the fabric design, meaning pattern placement will vary from cushion to cushion.

FAULTS & RETURN AUTHORITY
If you believe your item is faulty, please contact us within 48 hours of receiving your order.

We will assess the concern and, where appropriate, issue a Return Authority.

Approved items must be returned within 7 days of approval.

Items returned without prior authorisation may not be accepted.

CONDITION OF RETURNS
Returned items must be received in original condition.

We are unable to offer a refund, exchange or store credit for items that are damaged after delivery, including damage caused during opening, handling or misuse.

We recommend care when unpacking your order. Avoid using sharp objects that may cut or mark fabric or inserts.

SHIPPING & RETURNS
Shipping costs are non-refundable.

Return shipping is the responsibility of the customer unless the item is confirmed faulty.

Once your return has been received and assessed, please allow up to 7 days for processing.

Refunds will be issued via the original payment method.

STORE CREDIT
Store credits are valid for 3 months from the date of issue.

Store credits cannot be used on custom orders, made-to-order items, consignment pieces or external supplier products.

ADDITIONAL NOTES
As a small Australian business, we produce and dispatch with care. Timeframes may occasionally be impacted by supplier delays, freight networks and external factors beyond our control.

We appreciate your understanding and your support of considered, local craftsmanship.

PRIVACY POLICY

At Tropique, we are committed to protecting your privacy and handling your personal information with care, transparency and respect.

This policy outlines how we collect, use and protect your information when you interact with us, whether online, in store or through our services.

By using our website or engaging with Tropique, you agree to the terms of this policy.

We may update this policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically.

What we collect

We may collect the following personal information:

Name
Contact details, including email address and phone number
Delivery and billing addresses
Information relevant to your enquiry, order or project
Preferences, interests and purchase history
Any other information you choose to provide to us

How we use your information

We collect and use your information to provide a considered and personalised service, including:

Processing orders and managing deliveries
Communicating with you regarding your enquiry or purchase
Providing design guidance and product recommendations
Maintaining internal records
Improving our products, services and website experience
Sending updates, promotions or information you may find relevant where you have opted in
Conducting customer research to refine our offering

We will only use your information where it is reasonably necessary for our business operations or where you have provided consent.

Marketing communications

From time to time, we may send you emails or updates about new collections, offers or seasonal releases.

You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Sharing your information

We respect your privacy.

We do not sell, rent or trade your personal information.

We may share your information with trusted third parties where necessary to operate our business, including payment processors, delivery and courier services, and IT or website providers.

These parties are required to handle your information securely and only for the purpose of providing their services.

We may also disclose information where required by law.

Security of your information

We take reasonable steps to ensure your personal information is secure and protected from misuse, interference or unauthorised access.

This includes secure systems, password protection and SSL encryption for online transactions.

We do not store credit card details. All payments are processed securely via trusted banking and payment providers.

Cookies and website data

Our website uses cookies to enhance your browsing experience.

Cookies allow us to understand how visitors use our website, improve functionality and tailor content to your preferences.

You can choose to accept or decline cookies through your browser settings. Please note that disabling cookies may affect your experience on our website.

Third party links

Our website may contain links to external websites.

Once you leave our site, we are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies.

Access and correction of your information

You may request access to the personal information we hold about you.

If you believe any information is incorrect or incomplete, please contact us and we will promptly update it.

If you have any questions regarding this policy or your personal information, please contact us:

info@tropique.com.au
02 9938 3030

SECURITY POLICY

We take all reasonable measures to protect the information we hold.

Your data may be stored electronically or in secure physical records.

Our systems include appropriate safeguards such as encryption, firewalls and secure access protocols.

Payment information is processed securely through accredited providers. Tropique does not store credit card details.

WEBSITE TERMS OF USE

By using this website, you agree to the following terms:

The content of this website is for general information and may change without notice
We do not guarantee the accuracy or completeness of information
Use of this website is at your own risk
All content, including imagery and design, is owned by or licensed to Tropique and may not be reproduced without permission
Unauthorised use may result in legal action
External links are provided for convenience and do not imply endorsement
This website is governed by the laws of Australia